Frequently Asked Questions

Q How do I become an Account Customer and what are your terms of payment for Account Customers?
A This facility is open to educational establishments only. To set up an account, please email us with your school details including the finance department contact name and email. Invoices must be paid within 30 days of the date of the invoice.

Q How do I place an order?
A Ordering online is easy. You can pay by debit/credit card by selecting the card payment option as your preferred method of payment and follow the on screen instructions. If you are an school account customer you wish to order on account, simply select your items, add them to your basket and then proceed to checkout. Select "invoice" as your preferred method of payment and complete your account details. An invoice will be sent out to you with your purchases.

Q What methods of payment do you accept?
A Debit Cards/Credit Cards (Visa, Mastercard, Maestro only), Bank transfer from invoice (Account Customers only)

Q Do prices include VAT?
A All prices shown are the total amount to be paid (Excluding carriage)

Q What is your VAT number?
A We are not currently VAT registered

Q How do I know if an item is in stock?
A We hold some stock of all of our product range but larger orders may take a bit more time. You will be informed by email if we anticipate any significant delays.

Q What if I want to cancel or amend my order?
A Please email us as soon as possible. If the original order hasn't already been posted we will be happy to make changes. Unfortunately if it has already been despatched, any further orders or returns will be subject to an additional postage fee which is out of our control. We do not charge any restocking or repackaging fees.